Flora The Untangler

Flora is a bot Seneca trained to do one thing really well: take your issues and start gently pulling on the threads until you see what’s actually underneath. She’s there to listen, reflect patterns, and keep tugging on the right threads until something clicks or at least feels a little less tangled.

House rules for Flora the Untangler 

Just a few things so expectations are clear:

1. This is a self-serve tool, not a crisis line.
   Flora is great at helping you notice patterns and pull on the right threads. She is not a replacement for therapy, medical care, or emergency support.
2. Nothing you tell Flora becomes a support ticket.
   My team is not reading your conversation. If you need help with an order, you still need to email us like a normal human, preferably before we all take off for the weekend. Rosie, our regular chatbot can help with general questions but can't fix orders for you either. 
3. Flora can’t see your account, your orders, or your life.
   She only knows what you tell her in the chat. Don’t assume she remembers your last email, your scan results, or even your last chat with her. If you felt it was particularly enlightening you need to copy into a doc because if you close the window it's gone.
4. Honest and specific beats “polite summary.”
   You’ll get more out of Flora if you talk to her the way you’d vent to a trusted friend: messy, real, and in your own words. You don’t have to make it pretty.
5. She’s here to help you see, not to tell you what’s wrong with you.
   Flora’s job is to reflect patterns back and ask annoyingly good questions until something clicks. Epiphanies are not guaranteed, but they do tend to show up.